I called the service department at around 8:45AM as I was driving to work and left a voicemail requesting an appointment to have the oil changed in my Cadillac SRX. By the time I got to work 15 mins later, Patrick from the service department had already left me a voicemail. I called back and was given an appointment for that same day. My daughter dropped the vehicle off and it was ready within no time. On pick up we were greeted by a very nice gentleman (whose name I have forgotten) and we were back in my vehicle and driving off the lot within 5 minutes of arrival. Coastal Cadillac really have the customer service aspect of the business down to a science. Every employee I interacted with was pleasant, courteous and professional. Always a pleasure dealing with these people.
It was great very nice people to deal with
Great Service and very efficient. A Free Car wash also.
Always super friendly, great customer service..I schedule my appointment and I'm in and out of there within am hour for an oil change and tire rotation. And theres free wifi and car wash voucher for their fancy car wash! ❤
I recently went to this Dealership and was pleasantly surprised for how well they worked with me. All my questions were answered and they worked with me and any requests I had about the vehicle. Will definitely return for any future interest in vehicles.
Took my truck in for it's first service. They got the oil change and diagnostics done fine. I informed service manager that fuel gauge was not working properly, was told it didn't "code" so there was nothing they could do. Fuel gauge still does not register accurately. This is a new truck, with only 4500 miles. What do I need to do to get this fixed?
I needed to have my tires checked after running over an object that caused a blow out.In less than forty-five minutes the work was completed; and I was on my way. JOB WELL DONE!